Operations Manager

The Operations Manager leads a cross-functional team to drive and deliver successful projects for one of DCI-Artform’s Fortune 100 clients. Responsibilities include leading employees, financial management, and directing operations.

DCI-Artform has delivered results for leading companies in the transportation, cosmetics, consumer electronics and grocery industries for over 70 years. To view our solutions and learn more about DCI-Artform, visit www.dciartform.com. DCI-Artform is a division of the Marmon Group, a Berkshire Hathaway Company.

Responsibilities
  • Prioritize, schedule/delegate work assignments, and directly supervise the development, production and customer service functions that meet client specifications and delivery requirements as well as company quality and profit requirements.
  • Work closely with clients and internal functional departments to identify business needs and develop project and requirements.
  • Interface with Marketing and Sales regarding interpretation of project requirements, decisions and changes to ensure program marketing objectives are maintained.
  • Monitor project budgets, schedules and project statistics to ensure the meeting of established timelines and budgets. Communicate timely and accurate information on status of programs to the General Manager.
  • Respond to internal and external requests for information and resolve issues regarding such items as orders, cancellations, shipping charges, delivery arrangements, methods of payment, returns, etc.
  • Solve escalated complex customer service issues, responding promptly to customer and solicit customer feedback to improve service.
  • Ensure the completion of all required paperwork, records, documents, etc.
  • Hire, mentor and develop department team members.
  • Identify and eliminate barriers to accuracy, productivity and quality.
  • Participate on cross-functional teams to ensure the continuous, on-going improvement of methods and processes.

Ideal Candidate
  • 7+ years related experience
  • Bachelor’s Degree in Business, Marketing, or a related field (or equivalent combination of education/training and experience)
  • Strong leadership and management skills particularly influence management and conflict resolution.
  • Proven ability to effectively motivate, coach and mentor team members.
  • Ability to work in a fast-paced environment, adapt to changing priorities, meet deadlines, multi-task effectively and work well under pressure.
  • Experience throughout a project’s lifecycle.
  • Extraordinary planning and prioritization to oversee multiple complex project simultaneously.
  • Successful experience communicating effectively both orally and in writing with various levels of internal staff and outside customers.
  • Exceptional problem solving skills.
  • Proficient in Word, Excel, PowerPoint and Outlook.
  • Willing and able to travel up to 10%

  • If you thrive in a dynamic, high-energy environment and want to work with an extraordinarily talented team, send your resume to careers@dciartform.com


    DCI-Artform is an Equal Employment Opportunity company.

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